Making customer-centricity a part of your culture and enabling profitable growth

'We won't leave you with recommendations you can't implement '

What we do

We seek to understand your specific requirements, tailoring our flexible services to ensure you only pay for the support you require.

Our bespoke services will help you to:

The quality of our offering rests on our ability to provide long-term solutions which are sustainable

Why work with us

We have over 30 years collective experience in the customer service industry including hospitality, banking and retail, and most latterly the Institute of Customer Service.

We have worked with over 100 organisations, transforming service provision and improving customer experience through creating customer centric culture.

Our expertise, proven methodology, and sustainable improvement framework will help you create a customer culture where all employees meet customer expectations, retain customers and grow your business.

Leonie is ranked #14 Customer Experience Magazine Professional 2023 and a member of WICX (Women in CX), Rebecca is a certified Riders & Elephants practitioner and we are both UK Experience Awards and UK Innovation Awards Judges.

Customer Culture Benchmark

Define where you are and benchmark against the worlds most customer centric organisations

Customer Centric Leadership Workshops

Establish leadership support to build awareness. Supported discussion to determine key priority areas

Customer Culture Strategy & Vision

Develop a customer culture strategy, vision and values which support overall priorities

Customer Culture Discovery Reveiw

Find out what is holding your organisation back from delivering the best service

Customer Journey Mapping

Discover how to make things easier and more effective for customers

Customer Culture Workshops

Enable your employees with a deeper understanding and line of sight to customers

What our clients say

"It was such a pleasure working with Customer Service Solutions. They were passionate about delivering the very best service to Aster and we were delighted with the report and recommendations they produced"

Customer Service Solutions have been a joy to work with. Leonie and Rebecca bring a wealth of experience from the customer service field and are a fantastic sounding board. They have provided a fantastic framework to work from to help us enhance our customer service offering at Protect My Property.

The insight and challenge around what it takes to be a businesses with a customer centric approach has really helped to shape and improve how we measure and think about customer service in a far more holistic way

Having worked on a key customer initiative for our business, the drive to ensure customer service was both understood and delivered in the right way, this was key to helping us achieve success. The delivery is balanced in a way that makes you feel comfortable and is extremely credible

Demonstrated a wealth of knowledge and expertise in customer insight and experience, but also provided a focus to our strategy action planning in understanding what was practically required to improve customer experience. The range of best practice across multiple sectors, made a big difference through the various engagements across the organisation

" This Customer Journey Mapping programme has been a great success and has helped us to establish a clear pathway to improve this part of the customer journey and given us a clear path of recommendations to follow"

Our Customer-centric Approach

Our Approach

More about our 6 steps……

Our 6 steps to continuous improvement

Leadership & Strategy

Define where you are and your vision. Develop a strategy to succeed.

People & Culture

Engage, support, empower your people to embed a customer culture.

Customer Experience

Enhance the customer journey. Sustain to meet changing expectations.

We are here to help!

We offer a free 30 minute consultation.

Call us for advice and support on how to embed, improve, measure and sustain a customer-centric culture to enhance business performance

Contact us

Passionate customer culture experts, dedicated and committed to help you improve.