We seek to understand your specific requirements, tailoring our flexible services to ensure you only pay for the support you require.
Our bespoke services will help you to:
The quality of our offering rests on our ability to provide long-term solutions which are sustainable
We have over 30 years collective experience in the customer service industry including hospitality, banking and retail, and most latterly the Institute of Customer Service.
We have worked with over 100 organisations, transforming service provision and improving customer experience through creating customer centric culture.
Our expertise, proven methodology, and sustainable improvement framework will help you create a customer culture where all employees meet customer expectations, retain customers and grow your business.
Leonie is ranked #14 Customer Experience Magazine Professional 2023 and a member of WICX (Women in CX), Rebecca is a certified Riders & Elephants practitioner and we are both UK Experience Awards and UK Innovation Awards Judges.
Define where you are and benchmark against the worlds most customer centric organisations
Establish leadership support to build awareness. Supported discussion to determine key priority areas
Develop a customer culture strategy, vision and values which support overall priorities
Find out what is holding your organisation back from delivering the best service
Enable your employees with a deeper understanding and line of sight to customers
More about our 6 steps……
Define where you are and your vision. Develop a strategy to succeed.
Engage, support, empower your people to embed a customer culture.
Enhance the customer journey. Sustain to meet changing expectations.
We offer a free 30 minute consultation.
Call us for advice and support on how to embed, improve, measure and sustain a customer-centric culture to enhance business performance
Passionate customer culture experts, dedicated and committed to help you improve.