Leaders, as the guiding force within an organisation, play a hugely crucial role and their actions and behaviours create a blueprint for how emotions are perceived, expressed, and managed within the workplace.
Excited about this card deck? it’s small yet mighty! We’re certified to facilitate workshops using the game-changing Emotional Culture Deck.
It’s a complex and vast landscape, and unless an organisation can collaborate and prioritise effectively, navigating the realm of CX can be overwhelming.
Empowerment isn’t just a buzzword; it’s a strategy that can transform your organisation’s culture and elevate customer satisfaction to new heights.
Strategic Alignment is one of the most crucial internal behaviors for an organisation to cultivate a genuinely customer-centric culture.
In the fiercely competitive business landscape, one undeniable truth remains: customer-centric companies reign supreme in the profitability game.
We’re absolutely thrilled to kickstart these fantastic Friday conversations with all of you! 🎉 Our focus? Customer experience and how we can help more organisations to become truly customer-centric.
It’s exciting to know that CX Day and National Customer Service Week (NCSW) are right around the corner! Whether your organisation has a well-established customer-centric approach or is just beginning its journey, these occasions provide a wonderful chance to celebrate your achievements and engage your employees in customer-focused discussions.
To help you quickly identify key areas of focus, download our Customer Centric Culture checklist HERE The benefits are; You can edit this document or print out It’s really quick, simple and free The checklist can help facilitate conversation Teams can work together You can use for team building eg; we have utilised this approach […]
Our suggestion for completing a complaint handling review is to complete a thorough assessment of what your organisation is currently doing from when a complaint is received to when its resolved and not just focus on the root cause. Here’s a simple step-by-step guide to help you complete a complaints handling review: Step 1: Work […]