5 ways to celebrate and recognise National Customer Service Week & CX Day

It’s exciting to know that CX Day and National Customer Service Week (NCSW) are right around the corner! Whether your organisation has a well-established customer-centric approach or is just beginning its journey, these occasions provide a wonderful chance to celebrate your achievements and engage your employees in customer-focused discussions.

Download our Customer Centric Culture checklist

To help you quickly identify key areas of focus, download our Customer Centric Culture checklist HERE The benefits are; You can edit this document or print out It’s really quick, simple and free  The checklist can help facilitate conversation Teams can work together  You can use for team building eg; we have utilised this approach […]

Review your complaint handling in 5 easy steps

Our suggestion for completing a complaint handling review is to complete a thorough assessment of what your organisation is currently doing from when a complaint is received to when its resolved and not just focus on the root cause. Here’s a simple step-by-step guide to help you complete a complaints handling review: Step 1: Work […]

6 Reasons to improve complaint handling

Why bother to improve complaint handling? There are many reasons to improve how your company handles complaints, we offer advice and support on how to do this. It is a lot harder to retain customers if your employees can’t deal with complaints quickly and efficiently, whilst remaining professional. So, what are the reasons for improving […]

What are the Top 16 Metrics For Measuring Customer Experience?

Customer satisfaction is an important element for any business that wishes to maintain their reputation and grow, but how can your business know if the customer experience is actually a positive one? There are a number of metrics you can use to measure this and our guide to each one will break down the benefits […]

5 Benefits of Customer Journey Mapping

Our guide to Customer Journey Mapping By Customer Service Solutions Group (Main Author Abbie Wood) Here at Customer Service Solutions, we pride ourselves in providing business’ with the tools needed to ensure customer and employee satisfaction. Here’s our useful guide around Customer Journey Mapping and the 5 benefits you can gain from following it. Customer […]