Customer Centric Leadership Workshops

Establish leadership support to build awareness. Supported discussion to determine key priority areas

Provoke new thinking, behaviours and commitment to wider business initiatives to drive and stimulate broad-scale culture norm change.

  • Workshops with senior leadership team and those whom have repsonsibility for the companies strategic direction
  • Develop understanding of customer centric culture, benefits, what success looks like and the risks of ignoring
  • Define the challenges, enablers and barriers to success               

 

  • Qualitative depth interviews with senior leadership team and those whom have repsonsibility for the companies strategic direction
  • Add further context and depth of understanding and further identify individual thoughts, feelings and behaviours 
  • Establish overall themes through story telling and areas of alignment

Customers are willing to spend 17% more for a good experience

AE