Measure Up ↑ Programme

Customer Centric organisations are 60% more profitable

Our Measure Up  ↑ Programme

Inspires leaders and engages employees

How will Measure Up ↑ help you?

By adding strategic focus and momentum! We will give you flexible support, ongoing mentoring and best practice to put the customer into the heart of your culture by;

In order to transform your culture to be more Customer Centric long term, during the Measure Up ↑ Programme, we will upskill your team so they continue to measure and track progress in a long term, cost effective and sustainable way.

Measure Up ↑

6 Step Customer Centric Culture Programme

6 Month duration (Up to 12 months if required)

Programme includes the following support;

Leonie or Rebecca will be guiding and supporting you through the 6 step programme and upskilling your team in order for you to take over a fully sustainable long term culture transformation programme

Support costs

Fully supported set up and implementation of the customer centric survey and benchmark

Is this for you? Support includes survey set up, implementation, analysis of results, communication of results and a leadership prioritisation workshop

Cost: Starting from £5,000 


Use survey results to engage wider organisation, establish actions, and embed new initiatives

Is this for you? Use prioritised strategic drivers, and carry out ideation, emotional culture, or customer journey mapping workshops to drive meaningful change

Cost: Starting from £975


Ongoing monthly support, advice and mentoring for the 12 month duration of the programme

Is this for you? Support for setting up, facilitating and keeping working groups accountable. Support is designed to share best practice, upskill and keep momentum

Cost: Starting from £1,500

What difference will Measure Up ↑ make?

By giving strategic focus and momentum to your customer culture transformation we will;

Longer term you will.....

What our clients say

Ready to Level Up, with Measure Up ↑

A re-cap of your support;

💡 Define where you are now

💡Develop a prioritised plan

💡Engage your employees

💡Embed actions and initiatives

💡Improve your Customer Centric Culture

💡Upskill employees to keep momentum on Culture transformation

Our Measure Up ↑ Programme is based on either 6 or 12 months duration as culture evolution takes time.

It’s a one off cost or options are available to pay in instalments for a 6 month programme to really move the wheels on your organisation creating a Customer Centric Culture

It costs 6-7 times more to acquire a new customer than keep an existing one

Bain & Company