Customer-Centric Culture Programme

Customer Centric organisations are 60% more profitable

You know that focusing on customers organisationally-wide drives profit and growth, but ......

We get it….. moving towards a customer centric culture can feel like a tug boat pulling a freighter?

It does take time and commitment from the top to make change strategically but we have helped businesses like yours move from being process led to Customer Centric, so you can do it too!

How we help

Access to the MRI Customer Centric Benchmark Tool, with unlimited access to surveys and employee data

Is this for you? You have in-house skills and expertise in culture transformation and customer experience and can analyse employee data to turn insights into action.

Cost: Starting from £179

Supported access to the MRI tool alongside survey set up, analysis and ongoing mentoring support

Is this for you? You need limited  support to set up your programme, gain strategic advice and best practices, and sustain regular accountability and momentum

Cost: Starting from £2,000

A fully supported programme to set up the MRI survey, all analysis, prioritisation, and ideation workshops

Is this for you? You need extended external support for a 12 months period, focusing on strategic direction, collaboration and embedding Customer Experience best practices.

Cost: Starting from £12,000

What our clients say

Ready to Level Up, with Measure Up ↑

Ready to Level Up?

A re-cap of your support;

💡 Define where you are now

💡Develop a prioritised plan

💡Engage your employees

💡Embed actions and initiatives

💡Improve your Customer Centric Culture

💡Upskill employees to keep momentum on Culture transformation

Our Measure Up ↑ Programme is based on either 6 or 12 months duration as culture evolution takes time.

It’s a one off cost or options are available to pay in instalments for a 6 month programme to really move the wheels on your organisation creating a Customer Centric Culture

It costs 6-7 times more to acquire a new customer than keep an existing one

Bain & Company