Customer Culture Workshops

Building Awareness, creating desire and crafting an emotional culture to support employees to deliver great customer experiences consistently.

  • To raise profile and awareness of overall service strategy and vision
  • To develop a desire to change by understanding what customer culture is and the benefits individually and wider
  • To create further understanding of what’s happening in the industry and how customer trends and expectations are changing and the impact on businesses
  • To create an environment where employees can get to know their customers and their part in the customer experience journey
  • Provoke new thinking, behaviours and commitment in terms of wider business initiatives but more importantly what they can do to drive and stimulate broad-scale culture change

5% increase in customer retention can produce a 25% increase in profit

Bain