Fantastic Friday conversations- Infusing CX & Culture

We're absolutely thrilled to kickstart these fantastic Friday conversations with all of you! 🎉 Our focus? Customer experience and how we can help more organisations to become truly customer-centric.

“We’re absolutely thrilled to kickstart these fantastic Friday conversations with all of you! 🎉 Our focus? Customer experience and how we can help more organisations to become truly customer-centric. 

Our plan? Well, it’s all about sharing the best practices, offering some top-notch thought leadership, but most importantly, having meaningful conversations. We want to delve into what you all are doing, the challenges you’re tackling, and what’s really working out there.

 

The discussion forum style session is just 30 minutes.

We’ve got our trusty 12 building blocks, backed by Ron Kaufmans approach, Market Cultures MRI, and our very own Customer Service Solutions Customer-Centricity Model to guide us.

 

Still to come in 2023;

8th December 

‘How to use’ Customer Journey Mapping for CX Culture

For the registration link simply – CLICK HERE

Previous Sessions;

‘Why’ Emotional Intelligence is Important for Customer  Experience

‘The Complexities’ of Complaints

The ‘Importance of’ Strategic Alignment

‘How to get’ Senior Leader Buy In, Accountability & Tone from the top

We’re bursting with excitement, and we hope you’ll join us in these discussions. Plus, we’ve got some exciting stuff to share about our Measure Up Program- a 6-step approach that’s worth checking out!”

Next Article: Tone from the Top! 

Get in touch for a 30 minute no obligation chat! 

How will Measure Up ↑ help you?

By adding strategic focus and momentum! We will give you flexible support, ongoing mentoring and best practice to put the customer into the heart of your culture.

In order to transform your culture to be more Customer Centric long term, during the Measure Up ↑ Programme, we will upskill your team so they continue to measure and track progress in a long term, cost effective and sustainable way.

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