Leonie Williams Customer Centric Culture PodCast with Women in CX

Check out this fab podcast and conversation Leonie had with Clare Muscutt the inspiring Leader of Women in CX ™

What to expect:

From Women in CX ™

Joined by Leonie Williams, Co-Founder of Customer Service Solutions Group, in episode #708, we explore the role of culture in delivering excellent service and experiences 🤝

Having worked for global chains Hilton and InterContinental Hotels & Resorts before joining the Institute of Customer Service, Leonie states that “If you get the EX and the CX right, the business results follow.” 📈

But for businesses that don’t have this customer service culture already embedded throughout, is it really possible to drive this mindset shift? 🧠

And if so, how?

Emphasising the importance of the “tone from the top”, focusing on systems and processes to facilitate customer orientation (or whatever you want to call it!), and questioning whether actually, culture change is too heavy a burden to bear, listen to the full episode now. 

How we help;

We specialise in integrating a customer-centric mindset into various aspects of your organisation. We don’t reinvent the wheel but instead enhance existing processes to prioritise employee experience (EX) and CX effectively. By focusing on what matters most, we help businesses unlock their full potential and achieve sustainable growth.

Embarking on the journey of a customer-centric culture is not a one-time task but an ongoing commitment. As you progress, stay focused on aligning your strategy, empowering your employees, and nurturing a mindset that prioritises the customer.

If you need support we can help in 3 ways;

Our Customer Culture Programme- Measure Up ⬆️, visit our website

Our CX Mentoring Programme- Customer Edge, register for the waitlist

Emotional Culture Workshops & Power Hours, attend ‘Infusing CX & Culture’

 Join the Conversation on Cultivating Customer Centric Culture!”

Next Article: Customer Journey Mapping as a Collaborative Tool

Get in touch, we would love to hear from you!  



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