Use the form below to book and in the time we spend together we will look at…
PART #1: Where are you now, and where would you like to be in 6-12 months?
PART #2: What strategy/ process will get you there
PART #3: Is the there a way MEASURE UP can help?
What our clients say
"It was such a pleasure working with Customer Service Solutions. They were passionate about delivering the very best service to Aster and we were delighted with the report and recommendations they produced"
Fiona Miller- Asst-Director of Customer ExperienceAster Group
Customer Service Solutions have been a joy to work with. Leonie and Rebecca bring a wealth of experience from the customer service field and are a fantastic sounding board. They have provided a fantastic framework to work from to help us enhance our customer service offering at Protect My Property.
Nicholas Whitefield, Operations DirectorProtect My Property (a part of MGroup Services)
The insight and challenge around what it takes to be a businesses with a customer centric approach has really helped to shape and improve how we measure and think about customer service in a far more holistic way
Emma Morris, Customer Experience DirectorRedrow Homes
Having worked on a key customer initiative for our business, the drive to ensure customer service was both understood and delivered in the right way, this was key to helping us achieve success. The delivery is balanced in a way that makes you feel comfortable and is extremely credible
Carl Bromley, Customer Experience DirectorAgeas Insurance UK
Demonstrated a wealth of knowledge and expertise in customer insight and experience, but also provided a focus to our strategy action planning in understanding what was practically required to improve customer experience. The range of best practice across multiple sectors, made a big difference through the various engagements across the organisation
Julian Beaney, Business Services DirectorOrbit Group
It costs 6-7 times more to acquire a new customer than keep an existing one
Bain & Company
Customer Service Solutions is the trading name for Customer Service Solutions Group Ltd. Registration number 13108527
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