Resources

Practical Customer Experience & Customer Centric Culture guidance to help move you and your business forward

Elevating Experiences Through Emotional Culture

In today’s complex business landscape, the quality of human connections is paramount in shaping experiences, whether within remote, hybrid, or traditional teams. The human element and the connections forged between individuals have significant influence in determining the overall quality of both employee and customer experiences.

The Emotional Ripple Effect

Leaders, as the guiding force within an organisation, play a hugely crucial role and their actions and behaviours create a blueprint for how emotions are perceived, expressed, and managed within the workplace.

Fantastic Friday conversations- Infusing CX & Culture

We’re absolutely thrilled to kickstart these fantastic Friday conversations with all of you! 🎉 Our focus? Customer experience and how we can help more organisations to become truly customer-centric.

5 ways to celebrate and recognise National Customer Service Week & CX Day

It’s exciting to know that CX Day and National Customer Service Week (NCSW) are right around the corner! Whether your organisation has a well-established customer-centric approach or is just beginning its journey, these occasions provide a wonderful chance to celebrate your achievements and engage your employees in customer-focused discussions.

5 Benefits of Customer Journey Mapping

Our guide to Customer Journey Mapping By Customer Service Solutions Group (Main Author Abbie Wood) Here at Customer Service Solutions, we pride ourselves in providing

Customer Service Strategy

A strategy is a plan of action to achieve a long-term or overall aim. It doesn’t get bogged down in the operational detail, it defines the goals you are aiming for.

What is Customer Experience? 

According to google analytics, the question ‘What is customer experience?’ is one of the most asked in the service field. Considering it can cost 6 times more to attract a new customer than retain a current one, this doesn’t come as any surprise. 

Launch day!

It’s not just bonfire night we are celebrating, it’s the launch of Customer Service Solutions and our first ever BLOG!  In the coming weeks we